Refund Policy

New accounts get a 14-day free trial, and nothing is charged during it. You're only charged once you subscribe. If you subscribe during the trial, the first charge is when the trial ends, and if you cancel before then you're never charged.

Subscriptions are billed monthly or yearly, in advance, in US dollars. They renew automatically until you cancel. Payments are processed by Stripe.

If you change plans, the price shown when you make the change is what you're billed.

You can cancel any time, from Settings → Billing in the app or by emailing support@cortex-route.com. Cancelling stops the next renewal. You keep full access until the end of the period you already paid for, and you're not charged again.

Payments are non-refundable. That includes partial months or years, time you didn't use, and cancelling in the middle of a period.

Billing mistakes are always refunded in full. That covers being charged twice, being charged after you cancelled, or being charged the wrong amount. Email us within 30 days of the charge and we'll fix it.

Stripe retries the payment. If it still hasn't gone through after a short grace period, your account switches to read-only until it's paid. You can still view, print and export your records, so nothing is lost.

Email support@cortex-route.com first, before you dispute a charge with your bank. Most billing questions are settled in one email. These terms are also part of our Terms of Service.